At iSupply.ai, we specialize in digital downloadable products. Due to the nature of these products, we have a strict no refund policy once a purchase is completed and the download link has been accessed.
Please read our policy carefully before making a purchase.
1. No Refunds for Downloaded Products
All sales are final. Once a digital product has been downloaded or accessed, we cannot offer refunds, exchanges, or cancellations.
This policy is in place because:
- Digital products are non-returnable.
- Once downloaded, they cannot be “returned” in a usable form.
- We strive to provide accurate descriptions and previews to help you make an informed decision.
2. Exceptions
We may offer a refund only in the following cases:
- You purchased the same product more than once by accident (must be verified).
- The file is corrupted or broken, and we are unable to provide a working replacement.
- You were charged incorrectly due to a system error.
To request a refund under these exceptions, contact us at [Your Support Email] within 7 days of purchase. Please include:
- Your order number
- The name of the product
- A description of the issue
We will respond within 2–3 business days.
3. Contact
If you have any questions about our products before purchasing, please contact us at info@isupply.ai. We’re happy to help clarify anything before you buy.
Note: By completing a purchase, you agree to this refund policy.
Need help?
Contact us at info@isupply.ai for questions related to refunds and returns.